Access to Information Act Manual (PAIA)

Updated: 22 August 2025

We respect your right of access to information. This document will help you exercise that right as required by section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA)

Callouts like this are a summary of our manual and contain the most important and relevant points for you. They are here to help you understand it, but please read the full manual.

Contents

Introduction

We are Noiz, a specialist hosting company offering competitive shared and dedicated hosting solutions and domain registrations. This is our ‘Access To Information Manual’. Its purpose is to help you access our information and any other information that we have. PAIA requires us to make it available to you so that you:

  • know what types of information we have; and
  • can request access to it.

This manual exists to tell you what information we have and help you get access to it.

Our details

Our details are as follows:

  • Name of Private Body: Noiz Cybersecurity (Pty) Ltd t/a Noiz
  • Registration number: 2016/353622/07
  • Postal address: 6 Shaul Avenue, Libradene, Boksburg, 1459
  • Physical address: 6 Shaul Avenue, Libradene, Boksburg, 1459
  • Phone number: +27769034821
  • Information Officer: Wade John Beckett
  • Information Officer email: [email protected]
  • Website: https://www.noiz.ie

These are all our details, but please rather contact us by email at [email protected] whenever possible.

Availability of this manual

This manual is available in English and a copy is available on our website (https://www.noiz.ie/services/hosting/agreement/access-to-information-act/) or by sending an email request to our Information Officer. The Manual may also be obtained from our Head Office, the South African Human Rights Commission (SAHRC) at the addresses set out below. This Manual will be updated from time to time, as and when required.

Further guidance

If you would like further guidance on how you can get access to information under PAIA, you may contact the South African Human Rights Commission (SAHRC) to find out more information about PAIA. They have a guide in each official language of South Africa on how to exercise any right under PAIA. Their contact details are as follows:

For further guidance on how you can get access to information, please contact the SAHRC by visiting their website at http://www.sahrc.org.za/index.php/understanding-paia.

Voluntary Disclosure

We have not published a notice in terms of Section 52(2) of the Act, however, it should be noted that the information relating to our services is freely available on our website. Certain other information relating to Noiz is also made available on our website from time to time.

Records we hold

We hold the following subjects and categories of records:

Internal records

The following are records pertaining to our own affairs:

  • Financial records;
  • Operational records;
  • Databases;
  • Information technology;
  • Marketing records;
  • Internal correspondence;
  • Records held by officials of Noiz;
  • Personnel records; and
  • Customer records.

Personnel records

Personnel refers to any person who works for or provides services to or on behalf of Noiz and receives or is entitled to receive any remuneration and any other person who assists in carrying out or conducting our business. This includes, without limitation, directors, executive officers, employees, temporary employees, agents, contractors, and consultants.

Personnel records include the following:

  • Any personal records provided to us by our personnel;
  • Any records a third party has provided to us about any of their personnel;
  • Conditions of employment and other personnel-related contractual and quasi-legal records;
  • Internal evaluation records; and
  • Other internal records and correspondence which relates to personnel.

Customer records

Please be aware that Noiz is very concerned about protecting the confidential information of its customers. Customer records include the following:

  • Any records a customer has provided to Noiz or a third party acting for or on behalf of Noiz;
  • Any records generated by or within Noiz relating to its customers, including transactional records;
  • Records pertaining to customers, including contact details, financial information, and correspondence; and
  • Records from a third party about customers.

Technical records

Technical records include the following:

  • Manuals;
  • Logs;
  • Electronic logs; and
  • Backups.

Other Parties’ records

We hold records pertaining to vendors, contractors, suppliers, and other third parties, including but not limited to:

  • Contractual records;
  • Financial records;
  • Correspondence; and
  • Records from third parties about these parties.

Other records

We hold further records, including:

  • Information relating to our own commercial activities; and
  • Research information belonging to Noiz or carried out on behalf of a third party.

Information we hold to comply with the law

We hold records for the purposes of PAIA compliance in terms of the following legislation:

  • Basic Conditions of Employment Act 57 of 1997;
  • Companies Act 61 of 1973;
  • Compensation for Occupational Injuries and Diseases Act 130 of 1993;
  • Competition Act 89 of 1998;
  • Constitution of South Africa Act 108 of 1996;
  • Consumer Protection Act 68 of 2008;
  • Copyright Act 98 of 1987;
  • Currency and Exchanges Act 9 of 1933;
  • Debt Collectors Act 114 of 1998;
  • Electronic Communications and Transactions Act 2 of 2000;
  • Employment Equity Act 55 of 1998;
  • Exchange Control Regulations;
  • Financial Intelligence Centre Act 38 of 2001;
  • Financial Services Board Act 97 of 1990;
  • Harmful Business Practices Act 71 of 1987;
  • Income Tax Act 58 of 1962;
  • Insolvency Act 24 of 1936;
  • Labour Relations Act 66 of 1995;
  • National Credit Act 34 of 2005;
  • Occupational Health and Safety Act 85 of 1993;
  • Pension Funds Act 24 of 1956;
  • Prevention of Organised Crime Act 121 of 1998;
  • Protection of Businesses Act 99 of 1978;
  • Skills Development Act 97 of 1998;
  • Skills Development Levies Act 9 of 1999;
  • Trade Marks Act 194 of 1993;
  • Unemployment Insurance Act 30 of 1966;
  • Unemployment Insurance Contribution Act 4 of 2002;
  • Value Added Tax Act 89 of 1991.

Access to the records held by the private body in question

How to request access

We do not have internal appeal procedures regarding PAIA requests. As such, the decision made by the information officer is final. If your request is denied, you are entitled to apply to a court with appropriate jurisdiction, or the Information Regulator (once established), for relief.

Requests for access records:

  • Must be made on the prescribed form. This is available from us, the SAHRC website or the Department of Justice and Constitutional Development website (www.doj.gov.za).
  • The form requires you to provide the following information:
    • Sufficient information to enable us to identify the record/s requested;
    • Sufficient information to enable us to identify the requester;
    • An indication as to what form of access is required, if other than inspection of record;
    • A postal address or fax number in South Africa.
  • You must pay the prescribed request fee (if any), before the request will be processed.
  • If you qualify for exemption of the payment of any fee, please state the reason for exemption.
  • You may make an application for access to information to be granted in the specific form requested from us. Should we deny such access, we will provide you with adequate reasons, subject to the PAIA.
  • If you are prevented by a disability to read, view or listen to the record in the form of access provided for in Sections 29 to 32 of the PAIA, state your disability and indicate in which form the record is required.

Grounds for refusal

We will voluntarily provide the requested information where available, unless we are precluded in terms of Section 63 to 69 of the PAIA (as amended), which protects:

  • Privacy of a third party who is a natural person;
  • Commercial Information of a third party;
  • Certain confidential information of a third party;
  • Safety of individuals and protection of property;
  • Records privileged from production in legal proceedings;
  • Commercial information of the private body; and
  • Research information for a third party.

How we will give you access

We will evaluate and consider all requests we receive in terms of the Act. If we approve your request for access to our records, then we will decide how to provide access to you – unless you have asked for access in a specific form. Publication of this manual does not give rise to any rights to access information except in terms of the Act.

How much it will cost you

You must pay us a request fee as required by law when submitting a request for access to information. The prescribed fees are as set out in the PAIA Regulations. You must pay us the fees before we will hand over any information. You may have to pay a further access fee for time we spend searching for and preparing the information for you as permitted by law.

How we process and protect personal information

We process the personal information of various categories of people for various purposes as set out in this Clause.

Categories of people

We process personal information of the following categories of people:

  • Customers and potential customers;
  • Business partners;
  • Employees and potential employees;
  • Contractors and suppliers; and
  • Other third parties with whom we interact.

Purposes

We process personal information for the following purposes:

  • Providing our services;
  • Managing our business;
  • Complying with legal requirements;
  • Identifying and pursuing business opportunities;
  • Risk management;
  • Security;
  • Performing our contractual obligations;
  • Recruiting employees; and
  • Other lawful purposes related to our business.

Categories of personal information

We process many different categories of personal information, including:

  • Contact details, such as phone numbers, physical and postal addresses, and email addresses;
  • Personal details, such as names and ages;
  • Demographic details, such as races and nationalities;
  • Health information;
  • Biometric information;
  • Account numbers;
  • Background information;
  • Educational details, such as qualifications;
  • Employment details;
  • Contracts;
  • Credit or financial information;
  • Views or opinions about a person; and
  • System information, such as usernames, passwords, and application data.

Third-party disclosures

We give the following people and entities personal information in order to fulfil our obligations to our customers:

  • Contractors, vendors, or suppliers;
  • Agents, representatives, or independent contractors;
  • Operators (service providers to us who perform certain functions for us);
  • Group divisions and companies;
  • Professional advisors;
  • Law enforcement or governmental authorities; and
  • Other third parties as required by law.

Cross-border transfers

We may transfer personal information across South African borders to other jurisdictions in the course of our business. If it will cross a border, appropriate safeguards will be in place to protect it.

Security

We secure data by maintaining reasonable measures to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We also take reasonable steps to keep personal information accurate, current, complete, and reliable for its intended use.

Other prescribed information

The Minister of Justice and Correctional Services has not made any regulations prescribing other information that must appear in this manual.